On this page you will find answers to frequently asked questions:

  1. Questions about the product & application
  2. Order status & payment
  3. Shipping & handling
  4. Returns & Refunds

If your question has not been answered, please contact our customer service!

1. Questions about the product & application

LIBA is easy to use. We have created a separate application page for this purpose.
Please click here to go to this page: to the application

2. Order status & payment

The order confirmation including order number will be sent automatically to the e-mail address you provided when you placed your order. If you cannot find this e-mail, we would ask you to check your spam folder for receipt.

Unfortunately, it is not possible to change (or add) items to an order that has already been completed. In this case, please contact our customer service immediately so that your order can be canceled before it is shipped. You can then place a new order via our store.

If you cannot find your Klarna invoice, check your spam/junk folder to see if there is an email from Klarna. Normally your invoice will be sent automatically by Klarna as soon as the order is confirmed. If you have accidentally deleted the invoice or have questions about your invoice, please contact Klarna directly. The best way to do this is to go to the website mentioned below and log in. There you have access to your invoice: https://app.klarna.com/login?market=de

3. Shipping

As soon as your order has been handed over to the shipping service provider, you will receive an automatic shipping confirmation by e-mail. If you cannot find this e-mail, we would ask you to check your spam folder for receipt. In the case of payment in advance, orders are only processed by our dispatch warehouse after receipt of payment. As a rule, this takes place at the latest 2 working days after you have made the transfer.

Your order will usually be delivered within 3 to 5 working days (within Germany). During certain seasons and discount campaigns, delivery times may be longer. Please note that there is no delivery on Sundays and public holidays.

The following information in the shipment tracking: "The shipment has been announced electronically." means that the shipment has already been handed over to the courier (DHL) and is now on its way to you. Your parcel should arrive within the next 3-5 working days.

If your parcel has been delivered according to the tracking number but you have not received it, we recommend that you first contact all relevant persons to see if they have possibly taken the parcel. In most cases, the order will turn up after a short time (approx. 1 - 3 days). If not, please contact our customer service.

Wait 2 to 3 days. DHL will usually make another delivery attempt.

In this case, your parcel could not be delivered and was sent back to us. The most common cause is an error in the address. Please contact our customer service and give us your address again to check it.

4. Return & refund

The refund will be made as soon as possible after receipt and processing of your return. This can take up to 14 days. In most cases, the processing and refund will take place within 5 working days.

If your question has not been answered, please contact our customer service

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